If the item you want is not available in the shop, the next delivery date is usually entered there. If the item is no longer listed in the online shop, please contact us.

Your question could not be answered by our FAQ? Then simply write us an email to: shop@carrera-toys.com

In our online shop you will find a large selection of spare parts and accessories. Do you need rail connection clips, roadway locks, verges or just new rails?

This is how you find the right spare part for your Carrera product:
1. Select your desired category (car racing track or remote-controlled RC products) in the online shop
2. On the left side you will then find the corresponding filter options for the spare parts or accessory items.

Alternatively, you can search for your main item in the online shop using the search bar. All suitable spare parts and accessories are listed on the item detail page.

In the Carrera dealer search you will also find the Carrera distributor search.
Please select a country and click on the "Show now" button. This is how you get the desired result!

Select the desired design and amount for the vouchers, enter the message text and order the gift voucher. As soon as the order is successful, you will be sent an email containing the voucher as a PDF. You can then print this out immediately. Here you can get to them Gift vouchers.
A code was printed on the voucher. When redeeming the voucher, enter the voucher code in the first step of the shopping cart so that the voucher can be redeemed when ordering. The amount will then be immediately deducted from the purchase amount. If your voucher value exceeds the order value, you can redeem the difference at any time later using the identical voucher code.

As a member of Carrera's large fan base, fans have been able to experience our brand up close and enjoy many special benefits for over 10 years.
More information about the benefits and how to register for the club at: Carrera Club!

Here you will find detailed instructions on how to return your goods: Right of withdrawal

Please send all RC products in complete. For car racing tracks, please only send in defective parts or technically relevant parts (transformer, hand controller, starting rail, cars, switches).

Due to unforeseeable delivery difficulties, especially at peak times around Christmas or Easter, the actual delivery time may unfortunately differ from the stated delivery time. We ask for your understanding!

The conditions of vouchers and discount campaigns, such as validity periods, are always explained in more detail in the associated newsletter. In the newsletter of the respective campaign, all details (duration, type of campaign, general conditions) for the corresponding campaign are explained in detail. Please note that our newsletter campaigns cannot be applied retroactively to orders that have already been placed. We therefore recommend that you check our newsletter regularly so that you do not miss any of our promotions.