Terms and Conditions
General Terms and Conditions
1. Scope
These General Terms and Conditions (GTC) regulate the sale of products to you via the website www.revell.de by Carrera Toys GmbH.
Customers within the meaning of these terms and conditions are both consumers and entrepreneurs. The customer is a consumer to the extent that the purpose of the deliveries and services ordered cannot be predominantly attributed to his commercial or independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
Otherwise, the provisions of our data protection declaration apply to the use of our website, which can be accessed and saved at www.revell.de/de/datenschutz.
2. Web shop operator
The operator of this webshop is
Carrera Toys Gesellschaft m.b.H.
Rennbahn Allee 1
5412 Puch near Salzburg
AUSTRIA
(hereinafter referred to as “CTG”)
Managing Director: Stefan Krings
Company register number: 52240 e.g
Registration court: Salzburg Regional Court
Legal form: limited liability company
Object of the company: wholesale of toys and musical instruments
Responsible supervisory authority: Hallein District Authority
Applicable professional regulations: Trade Code 1994 (www.ris.bka.gv.at)
Memberships: Austrian Chamber of Commerce, Salzburg Chamber of Commerce
VAT number: ATU33808804
www.revell.de Telephone number: +43/662/88921-333
Fax: +43/662/88921-510
Email: shop@carrera-revell.com
3. Order and conclusion of contract
The presentation of the products in the web shop is not a legally binding offer from CTG, but merely represents an invitation for the customer to submit an offer. The customer can place the desired products in the shopping cart without obligation, view the contents of the shopping cart at any time without obligation and also remove products from the shopping cart. If the customer wants to purchase the products placed in the shopping cart, he or she can place a corresponding order.
3.1 Guest order and customer account
Before placing an order, the customer has the choice of ordering as a guest or creating a customer account. Registration is not required to place an order. Registration allows you to order future orders after entering your email address and password without having to enter your address details again. The customer is responsible for keeping the account and password confidential. If you want to order without registering, you can enter your address details after clicking the “Continue as a guest” button.
In any case, the customer must provide his first and last name, his billing address and, if different, a delivery address and his e-mail address from which he can receive, read, save and print e-mails from CTG in the designated place in the web shop. Before submitting the order, the customer can change and view the data entered at any time.
By placing an order in the webshop, which is completed by clicking on the “Order now for a fee” button, the customer submits an offer to conclude a purchase contract. The customer must first click on the “I accept the General Terms and Conditions” button. accept the terms of the contract.
The customer then receives an order confirmation from the seller. The contract is concluded with the order confirmation, which represents acceptance of the application. In this email, but no later than upon delivery of the goods, the contractual conditions will be sent to the customer on a durable medium (email or paper printout). The contract text is stored in compliance with data protection.
The contract is concluded in German.
3.2. VAT agreement with corporate customers
For customers who are entrepreneurs, the following VAT agreement applies: If you are registered for VAT in a member state of the European Union and have received a VAT identification number from a member state of the European Union, you can provide this VAT identification number and, subject to the conditions set out below, use it for purchases on www.revell.de. Only submit your VAT identification number if you have read and accepted all of the conditions listed below.
After verifying your VAT number, our systems determine whether VAT is due on your purchases and automatically issue a valid invoice in accordance with the EU VAT Directive and local VAT regulations.
If you are not charged VAT on your purchases, please note that you are responsible for meeting your VAT obligations under the EU VAT Directive and local VAT regulations, where applicable.
You are responsible for complying with your VAT and other reporting obligations in accordance with the EU VAT Directive and local VAT regulations, where applicable.
You represent that the VAT identification number and the notification of the allocation of a VAT identification number that you provide on www.revell.de belong to the company that you operate and that this company is registered for VAT in a member state of the European Union.
You represent that all transactions via your customer account on www.revell.de are company-relevant transactions of the company that is assigned to the VAT identification number and the VAT certificate that you provide to CTG.
You represent that the VAT number, the notification of the allocation of a VAT number and all other information provided by you are true, accurate and up-to-date and you will immediately update such information held by CTG in the event of any changes.
All information, including your VAT number, will be collected, processed and managed in accordance with the conditions provided for in CTG's General Terms and Conditions and Privacy Policy.
CTG reserves the right, to the extent permitted by law, to request further information from you or government authorities and bodies and to obtain confirmation of the validity of your account information (including your VAT number and/or VAT certificate). You hereby authorize CTG to request and obtain this information from the relevant government authorities and bodies, to the extent that CTG deems this necessary. You also agree to provide this information to CTG upon request.
CTG reserves the right to charge you any applicable uncalculated VAT if you provide a VAT number that turns out to be invalid or not linked to your business details or, as determined by tax authorities, does not relate to the CTG account holder placing the order. You hereby grant CTG the right to charge your credit card or account for such unbilled sales tax.
Please note that you cannot use your VAT number for gift voucher purchases. Invoices for gift voucher orders do not show sales tax. Sales tax is due and shown on the invoice as soon as you use a voucher to pay for an order.
You agree to receive invoices electronically. Electronic invoices will be made available to you in PDF format in the “My Account” section of the website.
4. Right of withdrawal
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When concluding a distance selling transaction, consumers generally have a legal right of withdrawal, about which the seller informs below in accordance with the legal model.
Cancellation policy
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must inform us (Carrera Toys Gesellschaft m.b.H., Rennbahn Allee 1, 5412 Puch bei Salzburg, Austria, telephone number: +43/662/88921-333, fax number: +43/662/88921-510, email address: shop@carrera-revell.com) by means of a clear statement (e.g letter sent by post, fax or e-mail) about your decision to revoke this contract. You can use the attached sample cancellation form, although this is not mandatory.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
If you revoke this contract, we must repay to you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.
We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
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5. Prices and Payment
All prices in the web shop are in euros and include the applicable statutory sales tax and including packaging and/or shipping costs. If packaging and/or shipping costs are incurred, these will be calculated and shown separately by CTG. The customer can choose from the payment methods displayed when completing the ordering process, namely payment by credit card, PayPal or Klarna. The payment methods available may vary depending on the country.
Additional terms and conditions for invoice and installment purchases
Payments can also be made (partially) using vouchers. When paying with a gift or promotional voucher, please note the provisions in Sections 6 ff.
6. Gift and promotional vouchers
We generally offer gift and promotional vouchers. Gift vouchers are vouchers that you can purchase. Promotional vouchers are vouchers that you cannot purchase, but that we issue as part of advertising campaigns with a specific period of validity.
Please note that different terms and conditions apply to gift and promotional vouchers. Furthermore, gift and promotional vouchers cannot be redeemed for all sales models.
7. Redeeming promotional vouchers
Promotional vouchers (vouchers that you cannot purchase but that we issue as part of advertising campaigns with a specific period of validity) are only valid for the specified period and can only be redeemed once as part of an ordering process. Individual products may be excluded from the voucher campaign.
In individual cases, the value of the goods may be linked to a minimum order value. For administrative reasons, it is not possible to refund any remaining balance.
Promotional vouchers can only be redeemed before completing the ordering process. Subsequent billing is not possible. The balance of a promotional voucher will neither be paid out in cash nor interest.
The promotional voucher cannot be transferred to third parties. Multiple promotional vouchers cannot be combined with each other.
If the credit of a promotional voucher is not sufficient for the order, the difference can be made up using the payment options offered.
The promotional voucher will not be refunded if goods are returned in whole or in part, provided the promotional voucher was issued as part of a promotion and no consideration was provided for it.
If you order several goods, you have the option of making a partial cancellation. If you have used a promotional voucher as part of your order, the value of the product(s) you keep may be less than the value of the promotional voucher. In this case, a refund of the purchase price for the returned product(s) would lead to an indirect payment of the promotional voucher. We therefore reserve the right to charge you the original purchase price of the goods(s) you keep.
8. Redeeming gift vouchers
Gift vouchers (vouchers that you can purchase) can be redeemed to purchase Carrera items. However, they cannot be used to purchase additional gift vouchers.
The balance of a gift voucher will neither be paid out in cash nor interest.
Gift vouchers and credit can only be redeemed before completing the ordering process. Gift vouchers and credit cannot be applied retroactively.
A cancellation of the purchase of a gift voucher can only be made by our customer service if the gift voucher has not yet been redeemed. A gift voucher is considered redeemed when it has been partially or completely offset against an order.
If the credit on a gift voucher is not sufficient for the order, the difference can be made up using the payment options offered.
We assume no liability for loss, theft or illegibility of gift vouchers for which we are not responsible.
The gift voucher is transferable. The use of vouchers for commercial purposes is not permitted. Reproducing, editing or manipulating the vouchers is also not permitted.
If the customer revokes a concluded purchase contract, CTG will issue the customer a new voucher when the transaction is reversed, which corresponds to the redeemed voucher in terms of value and other redemption conditions. If only part of the purchase price was paid with such a voucher, CTG will of course fully refund the additional payment made by the customer using the same payment method that the customer used in the original transaction.
9. Shipping
Delivery takes place as standard delivery by post. The seller bears the shipping risk if the customer is a consumer.
The products presented in the web shop are ready for immediate dispatch unless expressly stated otherwise in the respective product description. The delivery time is 3 working days, unless no or no different delivery time is stated on the website. The delivery time is calculated from the time of order confirmation, assuming prior payment of the purchase price (with the exception of purchases on account).
The following delivery restrictions apply:
Delivery only takes place to the following countries
Austria, Germany, Belgium, Estonia, Finland, France, Ireland, Italy, Latvia, Luxembourg, Netherlands, Portugal, Slovakia, Slovenia, Spain, Croatia, Poland, Romania, Sweden, Czech Republic, Hungary, Denmark, Monaco, Greece, Cyprus, Malta, Bulgaria, Lithuania
10. Warranty
The warranty is provided in accordance with the statutory provisions.
A 2-year warranty applies from the date of purchase. It should be noted that this guarantee does not limit the customer's legal rights in the event of defects in the goods and that the exercise of these legal rights is free of charge. Claims from the separate manufacturer guarantee only exist under the following conditions:
· The warranty covers proven material or manufacturing defects that were present at the time of purchase of the Carrera Revell product. Guarantee claims for wear parts, damage caused by improper handling/use or third-party intervention are excluded.
· The toy was treated in accordance with the operating instructions and used as intended.
· The damage/malfunctions are not due to force majeure or operational wear and tear.
· The repair may only be carried out by Carrera Toys Gesellschaft m.b.H. or a company authorized by them.
· Under this guarantee, at the option of Carrera Toys Gesellschaft m.b.H. the Carrera product as a whole or only the defective parts will be replaced or an equivalent replacement will be granted.
· Transport, packaging and travel costs as well as damages for which the buyer is responsible are excluded from the guarantee. These are to be borne by the buyer.
· The warranty claims can only be claimed by the original purchaser of the Carrera Revell product.
The properly completed warranty card is included in every Carrera product package. This must be sent together with the defective Carrera product, purchase receipt/invoice/receipt. The warranty card may not be changed without authorization and cannot be replaced.
Further information on returns under the guarantee can be found at www.revell.de.
If the goods are defective, you can contact Carrera Toys customer service on the shop hotline +43-662-88921-333 / +49-911-7099-333 (for callers from Germany) from Monday to Thursday (weekdays) from 9 a.m. to 3 p.m. and Friday from 9 a.m. to 12 p.m. (weekdays).
The goods can only be returned using the return labels.
Carrera Toys GmbH, Returns Online Shop, Handelszentrum 6, 5101 Bergheim, Austria
Returns from Germany: To receive a return label or to be able to print it yourself, please follow the link below. Please indicate “RETOURE” and your reference/order number in the customer reference field.
Create DHL return label
Returns from Austria:[K1]
The entry must be submitted using a GLS return label. To receive a return label or to be able to print it yourself, please follow the link below. Please enter “RETOURE” in the reason for return field.
Create GLS return label
[K1]This information refers exclusively to Germany and Austria. However, a variety of languages and countries can be selected for the billing address on the website. For these countries that are not excluded from delivery (according to Section 9), there is no corresponding information. How are returns carried out here?
11. Liability
CTG's liability for damages or wasted expenses - regardless of the legal basis - only arises if the damage or wasted expenses were caused either by CTG or a vicarious agent of CTG through culpable violation of an essential contractual obligation or is due to a grossly negligent or intentional breach of duty by CTG or a vicarious agent of CTG. Essential contractual obligations are all obligations whose fulfillment enables the proper execution of the contract and on whose compliance the customer regularly trusts and can rely. In the event of a breach of an essential contractual obligation by CTG or one of CTG's vicarious agents, without gross negligence or intent, CTG's liability is limited to the foreseeable, typically occurring damage. The above liability limitations do not apply if CTG's liability is mandatory due to the provisions of the Product Liability Act or if claims are asserted against CTG due to injury to life, body or health.
12. Out-of-court dispute resolution
The EU Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to initially resolve disputes in connection with their online order without going to court. The dispute resolution platform is under the external linkhttp://ec.europa.eu/consumers/odr/reachable.
Our email address is: shop@carrera-revell.com
The seller is neither obliged nor willing to take part in dispute resolution proceedings at a consumer arbitration board.
13. Retention of title
The delivered product remains the property of CTG until full payment has been made.
14. Final provisions
This contract is subject exclusively to Austrian law with the exception of the UN Convention on Contracts for the International Sale of Goods (United Nations Convention on Contracts for the International Sale of Goods of April 11, 1980). However, this choice of law does not mean that the consumer is deprived of the protection of the mandatory provisions of the law of the country in which he has his habitual residence.
If individual provisions are or become invalid, the remaining provisions will not be affected. The relevant statutory provisions apply in place of the invalid provision.
As of: November 2021